A SMARTER STRUCTURE FOR YOUR COMMUNITY TEAM
We are a small firm that will help you set your strategy, hire the right front line team to manage day to day, and then stay with you to provide decades of experience as your community grows.
Getting a community off the ground needs a solid strategy, needs savvy implementation, and needs to be as inexpensive as possible. Often you can’t have all three, but we can help you get pretty close.
We are your in-house community strategy team for when you don't need a full time senior level strategist, freeing your budget to hire the best day-to-day community manager.
Get in touch.
We join your team on retainer, bringing decades of experience to help drive strategy, long term vision and ongoing analysis. By letting us manage the high level, you gain significantly more flexibility in the skill level of your full time hire, so you can get going much faster, for a lower cost, and a better output.
We've hired a lot of people in our time. Let us help you define the scope and role of your new community hire, write the job description, and attract the right candidates. We can also help you evaluate the skills and aptitude of candidates you like, ensuring that you get the best fit for what you need.
We've been through it all and come out breathing (and often better off) on the other side. We put that experience to work for you, be it a quick questions or an urgent crisis, we're always right there for you. Our goal is to make you, your community and your team more awesome in everything you do.
Let's grab a coffee and chat about how we can help your community.CONTACT US
Our team has worked with some of the biggest brands in the business, and many just getting started. We've worked in travel, finance, media, gaming, social activism, user generated content, customer support, and many other industries. This is just a sampling of where we've spent our time.
Growing the largest actively managed community on the internet by up to 50% month over month, reaching 400,000 pre-moderated comments a day with the most efficient cost-per-comment numbers for machine assisted human moderation in the industry.
Managing 100,000 user submitted contributions viewed by 50 million site visitors per month and a team of 17 local and remote community and content managers. Setting up systems for content vetting, and community recognition increasing quality and quantity of UGC.
Growing the player community of this online game from 300 to 300,000 users and building a volunteer community and UGC team generating over $2 million in labor hours per year across customer support, content creation, tournament management and internationalization.
Full life-cycle of a community for parents of children with learning disabilities including strategy, reporting, policy and procedure planning, on-going management and product design and implementation for large scale community features for parents and children.
We've been planning, building, and fostering communities professionally for more than 25 years combined. We started back when dial-up was the norm, Geocities was popular, and when GIFs were cool the first time.
We absolutely love what we do.
We work in person on both the Left Coast and the East Coast, or remotely with you anywhere in the world. Get in touch with us and we'd love to start discussing what you're doing and how we might be able to help.